FAQ Section

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  Frequently Asked Questions — Hotel Marco Polo Gudauri

  Where is Hotel Marco Polo Gudauri located?

  Hotel Marco Polo Gudauri is located in Gudauri, Georgia, close to the first ski lift. The hotel has on-site restaurants, bars, leisure facilities, spa services, swimming pools and winter-sports facilities.

  How can I get to Hotel Marco Polo Gudauri from Tbilisi or the airport?

  Gudauri does not have a railway station or metro. From the airport, guests can reach the hotel by private transfer or taxi. Alternatively, guests can travel by bus from Tbilisi's Didube or Ortachala stations.

  Is parking available at Hotel Marco Polo Gudauri?

  Yes. Free private parking is available in front of the hotel, subject to availability. The parking area has capacity for up to 50 cars, is secured and cannot be reserved in advance. No vehicle or height restrictions are specified.

  What attractions and facilities are near the hotel?

  The first ski lift is located near the hotel. A winter sports shop and ski rental are available inside Marco Polo, while a Smart shop and pharmacy are nearby. Guests can also enjoy restaurants, bars, sports facilities, swimming pools, saunas and spa treatments on the property.

  Does Hotel Marco Polo Gudauri have conference facilities?

  Yes. The hotel has several conference halls. Sadzele accommodates up to 150 guests in theatre-style seating or 45 guests in a U-shaped layout. Kobi accommodates up to 30 guests in theatre-style seating or 22 in a U-shaped layout. Chrdili and Sno each accommodate up to 25 guests in theatre-style seating or 16 guests in a U-shaped layout. The Lounge Bar can accommodate banquets for up to 80 guests.

  What room categories are available?

  Hotel Marco Polo Gudauri offers Standard, Superior, Junior Suite, Standard Family, Deluxe Family, Executive Suite and Chalet accommodation.

  What are the room sizes and capacities?

  Room size and capacity vary depending on the selected room category. The rooms are distributed across three floors.

  What types of beds are available?

  Depending on the room category, the hotel offers twin, queen and king beds, as well as sofa beds and extra beds.

  Can I request an extra bed?

  Yes. An extra bed can be requested when booking through the website or by contacting the reservations team at reservation@marcopolo.ge.

  What views do the rooms have?

  All rooms have either mountain or garden views.

  Does Hotel Marco Polo Gudauri offer breakfast?

  Yes. A buffet breakfast is included with every room and is served from 08:00 to 10:00.

  Does the hotel have a children's menu?

  Yes. A separate children's menu is available.

  What type of cuisine is available?

  The hotel's dining options offer Georgian and European cuisine.

  Does the hotel serve lunch and dinner?

  Yes. Lunch and dinner are served à la carte.

  Does Hotel Marco Polo Gudauri offer room service?

  Yes. Room service is available from 12:00 to 22:30. Guests can order using the telephone in their room, and a dedicated room service menu is available in each room.

  Does the hotel offer free Wi-Fi?

  Yes. Free Wi-Fi is available throughout the hotel, including the spa, entertainment areas and terrace.

  What is the Wi-Fi network name?

  The Wi-Fi network is called marcopolo and no password is required.

  Does Hotel Marco Polo Gudauri have a spa?

  Yes. The spa is located on the first floor and operates from 08:00 to 22:00.

  What spa treatments are available?

  Spa services include massages, body wraps, and face and body treatments. Guests can book treatments through the spa desk.

  Are towels and spa accessories provided?

  Yes. Robes, slippers, caps and towels are provided for spa and wellness facilities.

  Does the hotel have a sauna?

  Yes. Sauna and wellness facilities are available on the first floor from 08:00 to 22:00. Robes, slippers, caps and towels are provided.

  Does Hotel Marco Polo Gudauri have swimming pools?

  Yes. The hotel has both indoor and outdoor swimming pools.

  Is the indoor pool heated?

  Yes. The indoor pool is a heated freshwater pool with a depth of 1.45 metres.

  Is the outdoor pool heated?

  Yes. The outdoor pool is heated and uses freshwater. It also has a hot tub.

  What are the pool opening hours?

  The swimming pools are available from 08:00 to 22:00 and are located on the ground floor.

  Are towels provided at the swimming pools?

  Yes. Robes, slippers, caps and towels are provided.

  Does the hotel have a minibar?

  Yes. Minibars contain drinks and snacks. A minibar price list is available in each room, and minibars are replenished daily.

  Does Hotel Marco Polo Gudauri offer ski-in/ski-out access?

  Yes. The hotel offers ski-in/ski-out access.

  Can I buy a ski pass at the hotel?

  Yes. Ski passes are available for an additional charge.

  Can I rent skis or a snowboard?

  Yes. Alpine skis and snowboards are available for rental for an additional charge.

  Does the hotel provide ski instructors?

  Yes. Ski instructor services are available for an additional charge, including children's ski instructors.

  Is there a ski shuttle?

  No. The hotel does not provide a shuttle service to the resort.

  Where can I store my ski equipment?

  Ski equipment can be stored in the hotel's ski depot.

  Where can I check weather and slope conditions?

  Guests are advised to check weather.com for weather information and slope conditions.

  Does Hotel Marco Polo Gudauri have a gym?

  Yes. The gym is located on the first floor and operates from 08:00 to 22:00.

  What equipment is available in the gym?

  The gym has a treadmill and weights.

  Are showers and towels available in the gym?

  No. Showers and towels are not provided in the gym.

  Does the hotel offer children's facilities?

  Yes. Baby cots are available, and the hotel has a playground when it is not covered by snow.

  Does the hotel organize activities for children?

  Yes. Children's programmes and events are available during the New Year period.

  What documents are required for children at check-in?

  Children should present a passport or ID card.

  What documents are required for check-in?

  Guests can present a passport, ID card or valid driver's licence.

  What documents do foreign guests need?

  Foreign guests should present a passport. No additional limits apply to foreign guests beyond the maximum occupancy of the booked room.

  Is online registration available?

  No. Online registration is not available.

  Is luggage storage available?

  Yes. Luggage storage is available at the hotel.

  What rates are available?

  Non-refundable rates are available during the high season.

  What is included in the high-season rate?

  The applicable rate includes breakfast, access to the spa area, swimming pools and saunas, and ski storage.

  Are high-season reservations refundable?

  High-season bookings are non-refundable, except in cases of force majeure.

  How is payment made?

  Payment is made by bank card at the time of booking, and full prepayment is required for the applicable high-season non-refundable rates.

  How can I modify my reservation?

  For booking modifications, contact the reservations team at reservation@marcopolo.ge. Bookings can also be managed through marcopolo.ge or landmarkergroup.com.

  How can I cancel my reservation?

  Cancellation requests can be made by contacting reservation@marcopolo.ge. Bookings can also be managed through marcopolo.ge or landmarkergroup.com.

  What is the cancellation policy?

  During the high season, cancellations are subject to a charge of 100% of the booking value. High-season bookings are non-refundable except in cases of force majeure.

  What information is required to make a reservation?

  The required booking details are the guest's first name, surname, phone number, email address, date of birth and a bank card guarantee.

  Does the hotel have a loyalty programme?

  Yes. The loyalty programme provides a 10% discount upon sign-up, increasing to 12% and then 15%. Benefits are calculated per room night.

  Can loyalty programme members book rooms for other people?

  Yes. Loyalty programme members can book accommodation for other people using the applicable discount.

  Is smoking allowed at the hotel?

  Smoking is permitted only outside the hotel, on the terrace or on balconies.

  What are the quiet hours?

  Quiet hours are from 23:00 to 08:00.

  Are visitors allowed?

  Yes. Visitors are allowed.

  Can children stay at Hotel Marco Polo Gudauri?

  Yes. The hotel accommodates families. Guests aged 18 or older may stay independently, while children under 12 are treated as a separate age category.

  Are baby cots and extra beds available?

  Yes. Both baby cots and extra beds are available.

  What document is required for children?

  A passport is required for children.

  Are there deposit, damage or security rules?

  Yes. The hotel's applicable deposit, damage and security rules apply during the stay.